When you call us, you reach a person, not a script

Most firms route your first call to an answering service or a corporate intake script. Someone runs down a seven-point checklist and you're entered into a queue. We don't do that.

When you call, you reach Tim. He's been doing this for two decades, he knows the firm from the first call to the final check, and his first job isn't to take down your information. It's to understand what just happened to your life.

He asks about you first.

Before the details of the crash, Tim wants to know how you're doing. What's going on at home, with your spouse, your kids, your work. An accident throws all of that into upheaval, and he's seen it enough times to know the car is rarely the hardest part.

"If you don't listen to my first few words, you won't listen to the rest. So my first words are about you, not your case."

- Tim, Office Manager

He won't rush you, and he won't ask the questions other firms lead with.

Tim doesn't ask if you're in a hurry. He doesn't ask how much you're hoping to get. Those are the questions of a firm trying to move a case off its desk. Instead, he tells you the truth: we're going to take the time to do this right and get it worth every nickel.

If you call after a serious accident, the clock matters.

Tim knows when a case can wait until Monday and when someone needs to be at the scene in the next two hours. On one case, a family with injured kids called on a Saturday after two other firms sent them to voicemail. Tim took the call, and Dean was at the scene three hours later, preserving evidence from a construction zone that was gone within 48 hours. That evidence was the case.

And if you don't need a lawyer, he'll tell you.

Not every call is a case. When someone calls who isn't injured, Tim says so, and gives them free pointers on handling their property damage anyway. That honesty is the point.

"Take a deep breath. Your life feels like it's in turmoil right now. There's light at the end of the tunnel, and you're not going through this alone."

- Tim